Shipping policy

At CHIC BOX SUPPLY, we want every order to arrive ready to serve its purpose. An umbrella stand should be ready to help organize an entryway, a CD storage box should provide a practical place for a music collection, and a photo album should arrive in a condition suitable for preserving photographs and memories.

This Shipping Policy explains how shipping charges are calculated, how orders are prepared, what customers can expect from delivery updates, and what to do if a package is delayed, damaged, or incomplete.

1. Shipping Rates

We currently provide the following standard shipping arrangement:

  • Free Standard Shipping: Merchandise orders with a subtotal of $10.00 or more.

  • Orders Below $10.00: A standard shipping charge of $5.99 applies.

The applicable shipping fee will be displayed at checkout before payment is submitted.

Unless expressly stated otherwise in a promotion, the $10.00 threshold is calculated using the merchandise subtotal before taxes and shipping charges. Any applicable taxes or additional charges will be displayed separately.

2. Order Processing

After an order is submitted, the purchase information enters our order-processing workflow.

Depending on the order and fulfillment requirements, preparation may include:

  • Reviewing the order and payment status.

  • Confirming the availability and quantity of each product.

  • Checking the recipient's shipping information.

  • Preparing the merchandise for packing.

  • Selecting packaging suitable for the product's size and structure.

  • Preparing the shipment for carrier collection.

An order confirmation indicates that the order information has been received. It does not necessarily mean that the parcel has already been dispatched.

Processing time is separate from carrier transit time. Preparation may take longer during weekends, public holidays, high-volume shopping periods, inventory adjustments, or unexpected operational interruptions.

3. Shipment Timeframes

Any specific shipment estimate displayed at checkout or communicated in an order confirmation should be reviewed as part of the applicable purchase information.

If no shipment period is clearly stated, we will handle shipment timing in accordance with applicable federal requirements, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Generally, when no shipment time is specified, the rule requires a reasonable basis to expect shipment within 30 days after receipt of a properly completed order.

If we learn that an order cannot be shipped within the promised period or applicable default period, we will provide the required delay notice and obtain the customer's consent to the delay or cancel the order and issue the required refund.

A delivery estimate is not a guarantee unless expressly identified as a guaranteed delivery commitment.

4. Shipping Destinations

Available shipping destinations depend on the options presented during checkout. Customers should confirm that their address is accepted before completing an order.

Certain destinations may be unavailable because of carrier restrictions, service interruptions, legal requirements, or logistical limitations.

If an order cannot be delivered to the address provided, we will contact the customer to discuss an appropriate resolution. Depending on the circumstances, this may involve correcting the delivery details, arranging another available option, or cancelling the affected order and issuing an applicable refund.

5. Accurate Address Information

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please check:

  • Recipient's full name.

  • Street address and building number.

  • Apartment, suite, or unit number, if applicable.

  • City and state.

  • ZIP code.

  • Additional delivery instructions, if supported by the carrier.

If you notice an error after checkout, contact us as soon as possible at [email protected].

We will make reasonable efforts to correct address information before dispatch. After a parcel has been transferred to a carrier, changes may no longer be possible or may depend on the carrier's available services.

6. Packaging and Shipment Protection

We aim to use packaging appropriate to the type and size of merchandise.

Umbrella stands may have structural components or finishes that need protection from impact and surface damage. CD storage boxes may contain lids, dividers, or other fitted components. Photo albums may include covers, bound pages, or protective sleeves that should be kept clean and free from unnecessary pressure.

If a parcel arrives crushed, torn, wet, or otherwise visibly damaged, please photograph the outer package, shipping label, and affected merchandise before discarding the packaging. This information may help us review the issue.

7. Tracking and Shipment Updates

When tracking information is available, it may be sent to the email address provided at checkout or made available through an order-status notification.

Please allow time for the carrier's tracking system to register the parcel after a shipping label has been created. Tracking updates depend on carrier scans and may not appear immediately.

Customers should use the tracking information to monitor shipment progress and review delivery notifications.

8. Delayed Shipments

Delivery may be affected by carrier congestion, severe weather, public holidays, transportation interruptions, incorrect addresses, or other circumstances.

If we become aware that we cannot ship within the period represented at checkout or otherwise required by law, we will provide the legally required notice and cancellation or refund options.

For covered online orders, the FTC Mail, Internet, or Telephone Order Merchandise Rule generally requires a seller to obtain the buyer's consent to a qualifying shipment delay or provide the appropriate refund when the order is cancelled.

9. Missing or Misdelivered Packages

If your package appears to be missing, tracking has not updated for an extended period, or the carrier marks it as delivered but you cannot locate it, please contact us at [email protected].

Before contacting us, you may wish to:

  • Check your front entrance, porch, mailbox area, and other usual delivery locations.

  • Ask household members, building staff, or reception whether the package was accepted.

  • Review carrier tracking details for delivery notes or photographs, if available.

  • Confirm that the address in your order confirmation is correct.

We will review the available order and carrier information and help determine the next appropriate step. A carrier delivery scan may be relevant to an investigation, but it does not automatically remove any rights or remedies available under applicable law.

10. Incorrect or Incomplete Orders

If your package contains the wrong product, an incorrect quantity, or missing components, contact our customer service team with your order number and a description of the issue.

Photographs of the package contents and shipping label may help us investigate. Depending on the circumstances, we may arrange shipment of missing components, a replacement, or an appropriate refund.

11. Shipping Charges and Refunds

The standard shipping fee is free for merchandise orders of $10.00 or more and $5.99 for orders below $10.00.

For voluntary returns unrelated to a product defect or fulfillment error, original shipping charges are not automatically refundable. If an order is cancelled because we cannot ship within the applicable legal period, or if another refund is required by law, the appropriate shipping amounts will be handled as required.

12. Circumstances Outside Our Control

Severe weather, natural disasters, transportation interruptions, labor disruptions, public emergencies, government restrictions, and other events outside our reasonable control may affect shipping schedules.

When such circumstances affect an order, we will make reasonable efforts to provide relevant updates and assist customers with available options.

13. Shipping Support

For questions about shipping fees, order preparation, tracking, delayed deliveries, or package concerns, contact:

CHIC BOX SUPPLY
U.E. MACHINERY & PARTS LLC
496 Holiday, Hallandale Beach, FL 33009
United States

Email: [email protected]
Contact Person: Joann Marburger

Please include your order number and the email address used at checkout so that we can locate the relevant purchase.