Refund policy

At CHIC BOX SUPPLY, operated by U.E. MACHINERY & PARTS LLC, we believe that useful home organization products should bring both convenience and peace of mind. Whether you are choosing an umbrella stand to keep entryways tidy, a CD storage box to protect and organize your music collection, or a photo album to preserve meaningful memories, we want your order to arrive as expected and meet your needs.

We understand that sometimes a purchase may not be quite right. This Return and Refund Policy explains the conditions for requesting a return, how damaged or incorrect merchandise is handled, and what customers can expect during refund processing.

1. Return Request Period

Customers may request a standard return within 30 calendar days after delivery.

For a standard change-of-mind return, the merchandise should:

  • Be unused and in its original condition.

  • Be returned with its original packaging, inserts, accessories, and components, where applicable.

  • Have no damage caused by use, improper storage, or handling after delivery.

  • Be accompanied by an order number, purchase confirmation, or other reasonable proof of purchase.

Customers may open packaging carefully to inspect an item. However, products that have been put into regular use or materially changed from their delivered condition may not qualify for a standard return.

2. Product-Specific Return Requirements

Because our products are designed for different storage and display purposes, returned items should retain the features and condition necessary for their intended use.

Umbrella Stands

Umbrella stands should be returned unused, clean, and free from water residue, rust, scratches, dents, or other signs of use. Any included trays, drainage components, hooks, decorative parts, or assembly accessories should be included in the return.

CD Storage Boxes

CD storage boxes should be returned without cracks, broken lids, damaged hinges, missing dividers, or other damage beyond reasonable inspection. Any included covers, inserts, compartments, or organizing accessories should be returned with the product.

Photo Albums

Photo albums should be returned in unused condition. Pages, sleeves, binding, covers, protective inserts, and included accessories should remain intact. Albums with photographs inserted, pages written on, adhesive marks, torn sleeves, or other signs of personal use may not qualify for a change-of-mind return.

These conditions do not prevent customers from reporting merchandise that arrives defective, damaged, incomplete, or materially different from the order.

3. Items That May Not Qualify for a Standard Return

A standard return may be declined when:

  • The product has been used beyond reasonable inspection.

  • The merchandise has been altered, assembled in a way that causes damage, or modified.

  • Components, accessories, inserts, or packaging supplied with the product are missing.

  • Damage occurred after delivery through misuse, neglect, or improper storage.

  • The returned merchandise cannot reasonably be matched to a purchase from our store.

Any such decision will be subject to applicable consumer protection laws. Defective or incorrectly supplied goods will be reviewed separately from ordinary change-of-mind requests.

4. How to Request a Return

Before sending any merchandise back, contact our customer service team at [email protected].

Please provide:

  1. Your full name.

  2. Your order number.

  3. The name and quantity of the product you wish to return.

  4. The reason for the return.

  5. A description of the item's current condition.

  6. Photographs if the product arrived damaged, defective, or incorrect.

Our team will review your request and provide instructions. Please do not mail a return until you have received confirmation of the appropriate procedure.

Return Address:

U.E. MACHINERY & PARTS LLC
496 Holiday
Hallandale Beach, FL 33009
United States

5. Damaged, Defective, or Incorrect Merchandise

If an umbrella stand arrives dented, a CD storage box has a broken lid, or a photo album arrives with damaged binding, torn pages, or missing components, please contact us promptly.

For a faster review, include photographs showing:

  • The affected product.

  • The damaged or missing component.

  • The outer packaging and shipping label.

  • Any visible damage to the parcel.

After reviewing the information, we may offer a replacement, an appropriate refund, or another reasonable solution based on the issue, product availability, and applicable law.

Please retain the product and its packaging until the matter has been reviewed, unless keeping them would create a safety concern or disposal is otherwise necessary.

6. Refund Review and Payment

Once an approved return has been received, the merchandise may be inspected to confirm its condition and eligibility.

We will notify you of the review outcome. Approved refunds will generally be returned to the original payment method. The time required for the credit to appear may depend on the payment provider, bank, or card issuer.

For orders containing several products, a partial return will generally result in a refund for the eligible returned merchandise rather than the entire transaction.

If an order is cancelled because we cannot fulfill it, or if a refund is required because of our error, a defective product, or applicable law, the appropriate amount will be handled in accordance with the circumstances and legal requirements.

7. Return Shipping Costs

For a voluntary return based on a change of mind, preference, or ordering decision unrelated to our error, the customer is generally responsible for return shipping costs.

If merchandise arrives damaged, defective, or different from the order, we will review the situation and provide an appropriate return or replacement arrangement. Customers will not be required to bear costs where applicable law requires us to cover them.

We recommend using a trackable shipping service and retaining the return receipt until the refund or exchange has been completed.

8. Original Shipping Charges

Our standard shipping structure is:

  • Free shipping for merchandise orders of $10.00 or more.

  • A $5.99 shipping charge for merchandise orders below $10.00.

For voluntary change-of-mind returns, original shipping charges are not automatically refundable. If a refund is required because of our fulfillment error, an inability to ship within the legally applicable period, or another circumstance governed by mandatory law, shipping charges will be handled as required.

9. Exchanges

If you would prefer a different umbrella stand, CD storage arrangement, or photo album style, contact us to ask whether an exchange can be arranged.

Exchanges depend on inventory availability, the condition of the returned merchandise, and the requested alternative. If an exchange is not available, we can explain the applicable return and repurchase options.

10. Order Cancellations and Changes

If you need to cancel an order or correct your delivery information, contact us as soon as possible at [email protected].

We will make reasonable efforts to assist before the order enters fulfillment or is transferred to the shipping carrier. Once a package has been dispatched, cancellation may no longer be possible, and the return process may apply after delivery.

This section does not limit any cancellation or refund rights provided by applicable law.

11. Florida Consumer Protection

This policy is intended to operate consistently with applicable Florida consumer protection requirements, including Florida Statutes § 501.142 concerning retail refund-policy disclosures.

Nothing in this policy is intended to waive a right or remedy that cannot legally be waived. The return conditions described above are the store's proposed commercial terms and do not replace any mandatory legal rights available to customers.

12. Contact Us

For return questions, refund requests, or product concerns, please contact:

CHIC BOX SUPPLY
Operated by U.E. MACHINERY & PARTS LLC
496 Holiday, Hallandale Beach, FL 33009, United States
Email: [email protected]
Contact Person: Joann Marburger

Please include your order number in your message so that we can identify your purchase and assist you efficiently.